Warranty Claims

Making a Warranty Claim

To make a warranty claim, please bring your device to Phones Hut Ltd together with:

• Your original receipt or proof of purchase.
• The device in its current condition.
• A brief description of the fault you have experienced.

Our technicians will inspect the device to determine whether the issue is covered under the applicable warranty.

Assessment Process

All warranty claims are subject to inspection before they are approved.

If the fault is found to be covered by our warranty, we will, at our discretion:

• Repair the device free of charge.
• Replace the defective part.
• Replace the device with an equivalent device if a repair is not reasonably possible.

If our inspection determines that the fault is not covered by the warranty, we will explain the reason and, where possible, provide a quotation for the required repair. A warranty is an additional promise and does not replace your statutory consumer rights.

What Is Not Covered

Our warranty does not cover faults or damage caused by:

• Accidental or physical damage.
• Liquid or water damage.
• Misuse, neglect or improper handling.
• Unauthorised repairs, modifications or tampering.
• Software issues, viruses or third-party applications.
• Normal wear and tear or cosmetic damage.
• Damage resulting from using incompatible accessories or chargers.

Important Information

• Warranty coverage applies only to the specific repair or product supplied by Phones Hut Ltd.
• Any warranty period begins on the date of the original repair or purchase unless otherwise stated.
• The warranty does not extend or restart if a device is repaired or replaced under warranty, unless required by law or expressly agreed.
• We recommend making a warranty claim as soon as a fault is noticed to help prevent further damage.

Your Consumer Rights

Nothing in this Warranty Claims policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation. Your legal rights exist independently of any warranty we provide