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At Phones Hut Ltd, we strive to ensure every customer is satisfied with their purchase and our services. Please read our exchange and refund policy carefully before making a purchase.
For purchases made in-store, we do not offer refunds for items simply because you have changed your mind. This policy does not affect your statutory rights under UK consumer law. If an item is faulty, not as described or does not meet the required legal standards, you may be entitled to a repair, replacement or refund in accordance with your legal rights.
Where a device develops a fault covered by its warranty and we are unable to repair it within a reasonable time, we will offer a replacement device of an equivalent specification and condition.
Please note:
Our warranty does not cover faults or damage resulting from:
Deposits paid to reserve devices, special-order parts or products requested specifically for a customer are non-refundable, except where required by applicable law. If we are unable to supply the reserved item or complete the agreed service, your deposit will be refunded in full. Any cancellation after parts have been specially ordered may be subject to a reasonable deduction reflecting our actual costs, where permitted by law.
To process any warranty claim, exchange or eligible return, customers must provide the original receipt or another acceptable proof of purchase.
Nothing in this policy limits or excludes your rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation. Your statutory rights remain unaffected.
Warranty Claims
